Our Policy on Returns, Refunds and Complaints
Fresh Flowers Guaranteed in Shooter's Hill
At Shooter's Hill Florist, we take immense pride in supplying only the freshest and most beautiful flowers to households and businesses across Shooter's Hill and the surrounding areas. As a trusted local florist, customer satisfaction is our top priority. We strive to ensure every bouquet and arrangement reaches you in perfect condition and offers lasting enjoyment. This page outlines our comprehensive policies regarding returns, refunds, and complaints, so you can order from us with confidence.
Damaged or Unsatisfactory Flowers on Arrival
If you receive flowers or plants that have been damaged during transit or do not meet our high standards of freshness and presentation, please notify us on the day of delivery wherever possible. We understand how disappointing it can be to receive an order that does not match your expectations, and we will do everything we can to resolve your concerns swiftly.
To assist us in processing your claim, we may ask you to provide a brief description and photographic evidence of the damaged or unsatisfactory flowers. This helps us improve both our packing procedures and overall service, while enabling us to address your needs with the utmost care.
Freshness Window & Guarantee
We guarantee the freshness of our flowers for a minimum of five days from the date of delivery, provided they are cared for according to our recommendations. Our arrangements are assembled on the day of dispatch by experienced florists to ensure longevity and exceptional presentation. If you have concerns about the freshness of your flowers within this five-day window, please do get in touch so we can make it right.
Refunds and Replacements
Depending on the nature of your concern, we offer a choice of:
- A full or partial refund to your original payment method
- A complimentary replacement of your order delivered as soon as possible
- An alternative arrangement to suit your preferences, subject to availability
Our aim is always to deliver a resolution that restores your confidence and trust in our service. Please note that in some cases, we may require the original arrangement to be returned to us for inspection (at no extra cost to you).
Complaints Process
If you would like to raise a formal complaint about your experience with Shooter's Hill Florist, please contact us with the details of your order and concerns at your earliest convenience. We treat all feedback with confidentiality and respect, and will acknowledge your complaint within two business days. Our management team will thoroughly investigate and aim to resolve the matter in a timely and fair manner, keeping you informed throughout the process.
As a family-owned business serving the Shooter's Hill community, we value every customer and your feedback helps us improve. Repeat issues are extremely rare, but should you ever have cause for concern, you can be assured of our commitment to a fair resolution.
Your Trusted Local Florist
Shooter's Hill Florist is proud to have served local households and businesses with outstanding fresh flowers for many years. Whether it’s same-day delivery, stunning event florals, or bespoke gifts, we bring care, quality, and personal attention to every order. Your satisfaction is always guaranteed, and we are here to help with any queries or concerns you may have regarding your flowers or our service.
Thank you for choosing Shooter's Hill Florist. We look forward to delighting you with our blooms and service every time you order.
