Shooter's Hill Florist Online Ordering: Terms & Conditions

Introduction

Welcome to the Shooter's Hill Florist website. These Terms & Conditions set out the legal agreement between the customer ("you", "customer") and Shooter's Hill Florist ("we", "us", "our"), regarding the purchase and delivery of flowers and associated products through our online store. These Terms & Conditions apply to all online orders for flower delivery in Shooter's Hill and the surrounding areas.

Accepting Our Terms

By placing an order via the Shooter's Hill Florist website, you agree to be bound by these Terms & Conditions. Please read them carefully before placing an order. If you do not agree with any part of these Terms, kindly refrain from using our website and ordering services.

Our Service Area

Shooter's Hill Florist provides online flower delivery services to customers located in Shooter's Hill and neighbouring locales (including but not limited to SE18, SE9, and surrounding postcodes). Some restrictions on delivery areas may apply; please check our website or ask before ordering if you are unsure whether your intended delivery address is covered.

Order Process

To place an order for flowers with Shooter's Hill Florist, please follow the steps outlined below:

  • Select Products: Browse our online catalogue and add your chosen floral arrangements or products to the cart.
  • Provide Delivery Details: Enter the recipient’s delivery address, contact details, and any special instructions. Please take care to ensure all information is accurate and complete, as we cannot be held responsible for delivery issues resulting from incorrect details.
  • Select Delivery Date: Choose a preferred delivery date from the available options. Orders for same-day delivery may be subject to cut-off times and product availability.
  • Checkout: Review your order, choose your payment method, and accept these Terms & Conditions to proceed.
  • Confirmation: Upon successful payment, an order confirmation and reference will be displayed and/or emailed to you. Acceptance of your order takes place when we send you this confirmation, at which point a contract is formed between you and Shooter's Hill Florist.

Product Availability and Substitution

All products are subject to availability. In the rare event that a particular flower or arrangement is unavailable, we reserve the right to substitute with a seasonal flower or bouquet of equal or greater value and quality. We will make reasonable efforts to consult with you regarding substitutions, but if we cannot reach you due to time constraints, we may proceed with an appropriate alternative to ensure timely delivery.

Pricing and Payments

All prices listed on our website are in Pounds Sterling (£), inclusive of VAT where applicable, unless stated otherwise. Delivery charges vary depending on distance and delivery method, and will be clearly indicated prior to checkout.

We accept payment by debit or credit card through our secure payment system. Full payment is required at the time of ordering. We do not process or store payment card details on our systems directly; all payments are processed through reputable third-party payment gateways compliant with UK financial regulations.

If there is an issue with your payment, the order will not be processed until payment has cleared in full. If you believe you've been charged in error, please contact us as soon as possible with your order reference.

Order Amendments and Cancellations

We understand circumstances can change; however, as our flower arrangements are freshly prepared for each order, amendments and cancellations must be made as soon as possible.

  • For standard orders (not yet dispatched or prepared): Cancellations or amendments can be requested by contacting us directly at least 24 hours before the scheduled delivery date. A full refund will usually be provided if the cancellation is received in time.
  • For same-day orders or orders already in preparation: We may not be able to cancel or amend orders once the design process has begun. In such cases, we reserve the right to refuse a refund if the product has already been created or dispatched.
  • For bespoke, custom, or large event orders: Cancellations may be subject to additional terms, which will be made clear at the point of ordering. Deposits on large or custom orders may be non-refundable once work has commenced or flowers have been specially ordered.

To request a cancellation or amendment, please provide your order reference. Refunds, where applicable, will be processed to the original payment method within a reasonable timeframe, typically within 7 business days.

Delivery Policy

We endeavour to deliver on your preferred date, but specific delivery times cannot be guaranteed. Our standard delivery service covers Shooter's Hill and adjacent areas. Delivery timescales may be affected by factors beyond our control, including extreme weather or unforeseen traffic conditions.

If the recipient is unavailable at the time of delivery, our driver will attempt to leave the flowers in a safe place, with a neighbour, or return to the shop for re-delivery or collection. In such cases, we will leave a delivery card with instructions. It is the customer’s responsibility to provide accurate delivery details and recipient contact information.

We cannot accept liability for late or missed deliveries due to incorrect address details supplied by you, or if no-one is able to accept receipt of the flowers at the nominated address.

Non-Deliveries

If we are unable to complete a delivery due to circumstances beyond our control, such as incorrect address details, failure to respond to our attempts to arrange re-delivery, or refusal of delivery by the recipient, you will be charged for the order and re-delivery may incur an additional fee.

Returns and Refunds

Due to the perishable nature of flowers, we are unable to accept returns unless goods are faulty or not as described. If you are unsatisfied with your order on receipt, please notify us within 24 hours of delivery. Please provide photos of the arrangement so we can investigate. Where a genuine issue is identified, at our discretion, we will offer to replace, re-deliver, or refund the order.

Refunds will only be made to the original payment method. Please allow up to 7 business days for the refund to appear in your account.

Liability

Nothing in these Terms excludes or limits our liability for death or personal injury arising from our negligence or for fraud or fraudulent misrepresentation. However, to the fullest extent permitted by law:

  • We are not liable for any losses, damages, or expenses arising directly or indirectly from late or failed deliveries, except where caused by our negligence or breach of contract.
  • We are not responsible for issues arising from incorrect or incomplete information supplied by you.
  • We shall not be held liable for any indirect loss, consequential loss, loss of profit, or business opportunity resulting from the use of our site or services.
  • Our total liability in connection with any order will not exceed the total price paid for that order.

Customer Responsibilities

By using the Shooter's Hill Florist website, you confirm that:

  • You are at least 18 years old and legally able to enter into binding contracts.
  • You are providing accurate and honest information in all correspondence and order details.
  • If the order is being sent to another person, you have obtained their consent for us to use their personal data for delivery purposes.

Personal Data and Privacy

We respect your privacy. We only collect and process personal data necessary to process your order and deliver flowers in Shooter's Hill and surrounding areas. All handling of personal data is in accordance with UK Data Protection laws and our Privacy Policy. We never share your information with third parties except for the purpose of fulfilling your order (e.g., with delivery drivers).

Intellectual Property

The content, images, and product designs on the Shooter's Hill Florist website are our intellectual property and may not be used, copied, or reproduced without our express written permission. You may use the site for personal, non-commercial use only.

Amendments to Terms & Conditions

We reserve the right to update and amend these Terms & Conditions from time to time to reflect changes in law, operational requirements, or our business practices. The current version will always be available on our website and governs all orders placed after its publication date. We recommend reviewing these Terms before each purchase.

Governing Law and Jurisdiction

These Terms & Conditions, and any contract between you and Shooter's Hill Florist, are governed by the laws of England and Wales. Any disputes arising under these Terms shall be subject to the exclusive jurisdiction of the English courts.

Contact and Customer Service

For queries regarding these Terms & Conditions, your order, or any other matters relating to our online flower delivery service in Shooter's Hill and surrounding areas, please use the contact form on our website or visit us in-store during business hours. We endeavour to respond to all messages promptly and resolve any issues to your satisfaction.

Severability

If any provision of these Terms & Conditions is found to be invalid or unenforceable by a court, the remaining provisions shall remain in full force and effect.

Entire Agreement

These Terms & Conditions and any documents referred to within them constitute the entire agreement between you and Shooter's Hill Florist relating to the online purchase and delivery of flowers and supersede any prior understandings or agreements, whether oral or written.

Thank you for choosing Shooter's Hill Florist for your online flower delivery needs in Shooter's Hill and the local area.

Company Information

This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.

Our business correspondence address is 66 Herbert Rd, London, SE18 3SH .

HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Shooter's Hill, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.

All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Shooter's Hill.

For assistance with orders, returns or account queries, please fill out the Contact Us form.